Customer Support and Operations Assistant

Remote, Half-Time (Availability Throughout Business Hours)

Overview

We are seeking a motivated and reliable Customer Support and Operations Assistant to join our team on a half-time basis. This role is perfect for someone who can be available throughout business hours to assist with customer support, product quality assurance (QA), and back-office operations. The ideal candidate will possess basic computer skills, a quick learning ability, and a strong desire to get the job done.

Key Responsibilities

1. Customer Support:

   • Provide timely and efficient support to customers via email, chat, and phone.
   • Resolve customer inquiries and issues, ensuring high satisfaction levels.
   • Document and escalate complex issues to appropriate team members when necessary.

2. Product QA:

   • Conduct product testing to identify bugs and ensure the quality of new features.
   • Report and track issues using our QA tools and systems.
   • Collaborate with the development team to ensure issues are resolved promptly.

3. Back-Office Operations:

   • Assist with various administrative tasks to support the smooth operation of the company.
   • Maintain accurate records and documentation.
   • Perform data entry and manage databases as required.

Requirements

• Basic computer skills, including proficiency with email, chat, and office software.
• Quick learner with the ability to understand and utilize new software and tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
• Availability throughout business hours to respond to customer inquiries and perform job responsibilities.

Preferred Qualifications

• Previous experience in customer support, product QA, or administrative roles.
• Familiarity with QA tools and processes.
• Knowledge of real estate or financial services industries.

What We Offer

• Flexible half-time schedule with the requirement to be available throughout business hours.
• Opportunity to work remotely.
• Supportive and collaborative team environment.
• Opportunity to grow with a dynamic and innovative company.

How to Apply

If you are a quick learner with a strong work ethic and are excited about contributing to a growing company, we would love to hear from you. Please submit your resume and a brief cover letter explaining why you are a good fit for this role to yaniv AT achieved.io.

Achieved.io is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.